These Terms & Conditions constitute the binding legal agreement between you and pk11. By accessing or using the pk11 platform, you confirm that you have read, understood, and agreed to be bound by the provisions set out in this document.
In these Terms & Conditions, the following terms carry the meanings set out below unless the context clearly requires otherwise:
By accessing the pk11 platform, creating an Account, making a deposit, or participating in any Game, you unconditionally accept and agree to be legally bound by these Terms & Conditions in their entirety, along with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
If you do not agree with any part of these Terms & Conditions, you must immediately cease using the pk11 platform and close your Account if one has been created.
Continued use of the pk11 platform following the publication of any amendment to these Terms & Conditions constitutes your binding acceptance of the revised terms. It is your responsibility to review these Terms periodically.
In addition to the age requirement, you represent and warrant that:
pk11 reserves the right to request documentary evidence of age and identity at any point. Failure to provide satisfactory documentation within a reasonable timeframe will result in Account suspension and withholding of funds pending investigation.
Each individual is permitted to hold one (1) registered Account on the pk11 platform. The creation of multiple Accounts by the same individual — whether under the same or different personal details — is strictly prohibited and constitutes grounds for immediate Account suspension and forfeiture of funds.
To create an Account, you must provide accurate and complete information including, but not limited to, your full legal name, date of birth, residential address, valid email address, and phone number. pk11 may request additional documentation during the KYC process.
You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. pk11 will not be liable for any loss or damage arising from your failure to protect your login information. You must notify pk11 immediately at [email protected] if you suspect unauthorised access to your Account.
pk11 operates a mandatory KYC verification process. You agree to provide any documentation requested by pk11 to verify your identity, age, address, and payment method ownership. Withdrawals will not be processed on Accounts that have not completed the applicable verification requirements.
pk11 supports deposits and withdrawals via a range of locally relevant payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20. All transactions are denominated in PKR unless an alternative currency is explicitly supported and selected by the user.
pk11 offers a range of bonuses and promotional offers to eligible users, including welcome bonuses, reload bonuses, cashback credits, and VIP tier rewards under the Black Diamond loyalty programme. All bonuses are subject to the specific terms attached to each promotion at the time of offer.
The pk11 Black Diamond VIP programme operates across multiple tiers — Silver, Gold, Platinum, and Black Diamond. Tier upgrades are applied automatically based on qualifying wagering activity within a rolling assessment period. Benefits, cashback rates, and personal manager access are tier-specific and are detailed in the VIP programme documentation available within the pk11 platform.
Each game available on the pk11 platform is governed by its own specific rules, which are displayed within the game interface or accompanying documentation. It is your responsibility to familiarise yourself with the applicable rules before participating in any Game.
The following actions are strictly prohibited on the pk11 platform. Engaging in any prohibited conduct will result in immediate Account suspension, forfeiture of all balances, and may be referred to relevant authorities where applicable:
All content available on the pk11 platform — including but not limited to text, graphics, logos, game assets, software, user interface elements, and branding — is the exclusive intellectual property of pk11 or its licensed content providers and is protected under applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the pk11 platform solely for your personal and recreational use in accordance with these Terms & Conditions. This licence does not confer any ownership rights in any content or material on the platform.
Any reproduction, redistribution, modification, public display, or commercial exploitation of pk11 platform content without prior written authorisation from pk11 is strictly prohibited and may give rise to civil and criminal liability.
To the maximum extent permitted by applicable law, pk11, its officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of or inability to use the pk11 platform.
Without limiting the foregoing, pk11 specifically excludes liability for:
Where liability cannot be fully excluded by law, pk11's total aggregate liability to you in respect of any single claim shall not exceed the total funds held in your pk11 Account at the time the claim arises.
pk11 is committed to promoting responsible gaming across its platform. We recognise that gambling can become harmful for some individuals, and we provide a suite of tools to help our users maintain control over their gaming activity.
For further guidance on responsible gaming, please visit our dedicated Responsible Gaming page.
pk11 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in the following circumstances:
Upon Account closure initiated by the user for non-responsible gaming reasons, any real-money balance (excluding bonus funds that have not met applicable wagering requirements) will be returned via the user's registered withdrawal method following completion of any outstanding verification requirements.
pk11 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made, pk11 will endeavour to provide reasonable notice to registered users via their registered email address or through a prominent notice on the platform. However, pk11 is under no obligation to provide advance notice for minor or administrative amendments.
The date of the most recent revision is displayed at the top of this document. It is your responsibility to review this page periodically. Your continued use of the pk11 platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions.
These Terms & Conditions and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable under the international gaming regulatory framework under which pk11 operates. pk11 operates under international gaming regulations and complies with applicable licensing standards.
Any dispute that cannot be resolved through good-faith negotiation between the parties shall be subject to binding arbitration in accordance with the rules of the relevant regulatory authority. Nothing in this clause shall prevent pk11 from seeking emergency injunctive or other equitable relief in any court of competent jurisdiction.
If you have any questions regarding these Terms & Conditions, wish to raise a formal complaint, or need to contact pk11 for any account-related matter, please use the following channels:
pk11 aims to acknowledge all formal complaints within 48 hours and to resolve disputes within 14 business days. Where a dispute cannot be resolved internally, users may escalate to the relevant regulatory body under whose framework pk11 is licensed.
Please include your registered Account username, a detailed description of the dispute, and any supporting documentation when submitting a formal complaint. This allows our compliance team to investigate and respond as efficiently as possible.
Our Terms & Conditions are built around a core set of commitments that govern how pk11 treats every registered user on the platform.
pk11 publishes clear, unambiguous withdrawal timelines and conditions. No hidden clauses on processing times — verified accounts receive same-day PKR withdrawals during business hours.
All pk11 bonus offers include explicit wagering requirements, eligible game lists, and expiry dates. No ambiguous terms designed to prevent legitimate withdrawal of bonus winnings.
The KYC process at pk11 protects both the platform and its users — ensuring funds are returned only to their rightful owner and that underage access is effectively prevented.
Deposit limits, session caps, cooling-off periods, and self-exclusion are all accessible from within your pk11 Account dashboard — no support ticket required to activate them.
pk11's support team is available around the clock via live chat and email. Formal complaints are acknowledged within 48 hours and resolved within 14 business days.
Material changes to these Terms & Conditions are communicated to registered users via email and platform notification — you will not be bound by significant changes without reasonable notice.
You've reviewed our Terms & Conditions. pk11 is built on a foundation of transparency and fair play. Log in to your Account or explore everything the Black Diamond VIP platform has to offer.