pk11 Privacy Policy

Introduction

Welcome to the pk11 Privacy Policy. pk11 is Pakistan's premier Black Diamond VIP online casino and sports betting platform, operating at pk11.games. We are fully committed to safeguarding the privacy and personal data of every user who interacts with our platform — whether you are browsing as a guest, registering an account, making a deposit, or engaging with our live dealer games, cricket betting markets, slots, baccarat, or dice products.

This Privacy Policy sets out, in clear and legally compliant terms, how pk11 collects, processes, stores, shares, and protects your personal data. It also explains the rights you hold in relation to that data and how you can exercise them. This policy applies to all personal data processed through the pk11 website, mobile interface, and any associated services.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with pk11.

Data Controller

For the purposes of applicable data protection law, pk11 acts as the data controller in respect of all personal data collected from users of the pk11.games platform. As data controller, pk11 determines the purposes and means by which personal data is processed.

All data protection queries, subject access requests, and privacy-related correspondence should be directed to our dedicated support team:

pk11 operates under international gaming regulations and maintains data processing practices consistent with globally recognised data protection standards. Users based in Pakistan are subject to applicable local data protection frameworks, and pk11 is committed to processing Pakistani users' data with the same rigour applied to users in other jurisdictions.

Data We Collect

pk11 collects a range of personal data categories in the course of providing its platform and services. The specific data collected depends on the nature of your interaction with pk11. Below is a comprehensive overview of the categories of personal data we may hold about you:

How We Collect Your Data

pk11 collects personal data through several distinct channels. Understanding how data reaches us helps you make informed decisions about your privacy when using the platform.

4.1 Direct Collection

The majority of personal data pk11 holds is provided directly by you through your interactions with the platform, including:

• Completing the account registration form on pk11.games
• Submitting KYC verification documents at the request of our compliance team
• Making deposits or withdrawal requests via JazzCash, EasyPaisa, HBL, UBL, SadaPay, or USDT TRC20
• Contacting pk11 support via live chat or email
• Activating responsible gaming tools such as deposit limits or self-exclusion
• Participating in promotions, surveys, or VIP programme activations

4.2 Automated Collection

When you visit pk11.games, certain technical data is collected automatically through cookies, server logs, and similar tracking technologies. This includes your IP address, device fingerprint, browser configuration, and behavioural data such as pages visited and session duration. Please refer to Section 9 (Cookies & Tracking) for full details.

4.3 Third-Party Sources

In certain circumstances, pk11 may receive personal data about you from third-party sources, including:

• Payment providers such as JazzCash and EasyPaisa, who confirm transaction authenticity and account ownership
• Identity verification and KYC service providers used by pk11 to validate document authenticity
• Fraud detection and anti-money laundering (AML) screening services
• Responsible gaming databases and self-exclusion registries where applicable under the international regulatory framework

Purpose & Legal Basis for Processing

pk11 processes personal data only where a lawful basis for doing so exists. The table below summarises our primary processing purposes and the corresponding legal basis for each:

Data Sharing & Disclosure

pk11 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only where strictly necessary and always subject to appropriate data protection safeguards. The following categories of third parties may receive limited personal data from pk11:

6.1 Payment Processors

To facilitate deposits and withdrawals, pk11 shares transaction-relevant data with payment providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 processing services. Data shared is limited to what is required to complete and verify each transaction.

6.2 Identity Verification Partners

pk11 engages third-party KYC service providers to verify identity documents and perform age verification checks. These providers process identity and document data on pk11's behalf under contractual data processing agreements.

6.3 Regulatory & Law Enforcement Authorities

pk11 is required by law and under its international gaming licence obligations to disclose user data to relevant regulatory bodies and law enforcement agencies when lawfully requested. Such disclosures are made only to the extent required by applicable law or regulation.

6.4 Technology & Infrastructure Providers

pk11 uses third-party cloud infrastructure, game software providers, and analytics services in the operation of its platform. These providers act as data processors and are contractually bound to process data only in accordance with pk11's instructions and to maintain appropriate technical and organisational security measures.

6.5 Responsible Gaming Databases

Where required under our responsible gaming obligations or at your explicit request, pk11 may share self-exclusion data with recognised responsible gaming registries to give effect to exclusion requests across affiliated platforms.

International Data Transfers

As an internationally licensed online gaming platform, pk11 may transfer personal data across borders in the ordinary course of operating its services. Where data is transferred to countries that may not provide the same level of data protection as the jurisdiction of the user, pk11 implements appropriate safeguards to ensure that such transfers are lawful and that your data remains protected.

Safeguards employed by pk11 for international data transfers include:

• Standard contractual clauses (SCCs) with international data processors and sub-processors
• Adequacy assessments of destination jurisdictions prior to transfer
• Encryption of data in transit using industry-standard TLS protocols
• Restricted access controls ensuring only authorised personnel in recipient entities can access transferred data

If you have specific questions about international data transfers affecting your personal data, please contact our support team at support@pk11.games.

Data Retention

pk11 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with pk11 and for a minimum of five (5) years following account closure, to comply with anti-money laundering and regulatory record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, in accordance with international gaming licence requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the last transaction, consistent with financial compliance obligations.
• Customer Support Communications: Retained for three (3) years from the date of last contact, or longer where relevant to an ongoing dispute or compliance matter.
• Technical & Usage Data: Retained for up to two (2) years from collection, unless longer retention is required for security investigations.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal, as evidence of the consent lifecycle.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with pk11's data disposal procedures.

Cookies & Tracking Technologies

pk11 uses cookies and similar tracking technologies on pk11.games to ensure the platform functions correctly, to enhance your user experience, and to gather analytics data that helps us improve our services. By continuing to use the pk11 platform, you consent to the use of cookies in accordance with this policy.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for core platform functionality, including maintaining your logged-in session, processing transactions, and ensuring platform security. These cannot be disabled without impairing platform usability.
• Performance & Analytics Cookies: Collect anonymised data on how users interact with pk11.games, including pages visited, game sessions initiated, and features used. This data is used exclusively to improve platform performance.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming tool configurations, so you do not have to re-enter them on each visit.
• Fraud Prevention Cookies: Used to identify unusual or suspicious session behaviour that may indicate account compromise or fraudulent activity, as part of our security infrastructure.

9.2 Managing Cookies

You may manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of pk11.games. For specific guidance on managing cookies in your browser, refer to your browser's help documentation.

Security Measures

pk11 takes the security of your personal data seriously and implements a comprehensive suite of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• TLS Encryption: All data transmitted between your device and pk11.games is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Encrypted Data Storage: Sensitive data, including financial records and KYC documents, is stored in encrypted form on secure, access-controlled servers.
• Access Controls: Personal data is accessible only to pk11 personnel and authorised processors who have a legitimate need to access it for the purposes described in this policy. All access is logged and auditable.
• Two-Factor Authentication: pk11 supports two-factor authentication (2FA) for user accounts to provide an additional layer of security against unauthorised access.
• Regular Security Audits: pk11's security infrastructure is subject to regular internal review and periodic independent security assessments.
• Incident Response: pk11 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and relevant regulatory authorities in accordance with applicable legal obligations.

Your Privacy Rights

As a user of pk11.games, you hold a range of rights in relation to your personal data. pk11 is committed to respecting and facilitating the exercise of these rights in a timely and transparent manner. The rights available to you include:

• Right of Access: You have the right to request a copy of the personal data pk11 holds about you, along with information about how it is being used. Requests will be responded to within 30 days.
• Right to Rectification: If any personal data pk11 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update many details directly from within your Account dashboard.
• Right to Erasure: In certain circumstances, you may request that pk11 delete your personal data. Please note that this right is subject to overriding legal and regulatory retention obligations — pk11 is required to retain certain data for a minimum of five years under its gaming licence requirements.
• Right to Restrict Processing: You may request that pk11 restrict the processing of your personal data in specific circumstances, for example while a dispute regarding data accuracy is being investigated.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where pk11 relies on legitimate interests as the legal basis, including profiling for personalisation purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact pk11 support via live chat or at support@pk11.games. We may need to verify your identity before processing your request. We aim to respond to all privacy rights requests within 30 calendar days.

Minors & Age Policy

If pk11 discovers or is notified that personal data belonging to a person under the age of 21 has been collected — whether through a falsified registration or any other means — the following actions will be taken immediately:

• The associated account will be permanently suspended without prior notice.
• All funds associated with the account will be frozen pending a compliance review.
• All personal data associated with the underage individual will be securely deleted, except where retention is required by law for compliance or investigative purposes.
• The matter may be referred to relevant regulatory and law enforcement authorities where appropriate.

Parents and guardians who believe their child may have accessed or registered on pk11.games should contact our support team immediately via live chat or at support@pk11.games so that appropriate action can be taken without delay.

We strongly encourage parents and guardians to make use of parental control software to prevent underage access to online gaming and gambling platforms.

Third-Party Links

The pk11 platform does not contain outbound links to third-party websites for commercial or advertising purposes. However, where technical integrations with payment providers such as JazzCash or EasyPaisa involve redirecting users to a third-party payment interface, please be aware that those third-party platforms operate under their own privacy policies and data protection practices.

pk11 accepts no responsibility for the privacy practices of third-party platforms. We strongly encourage you to review the privacy policy of any third-party service you interact with in connection with your use of pk11, particularly those of your chosen payment provider.

Updates to This Privacy Policy

pk11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, technological developments, regulatory requirements, or legal obligations. When a material change is made to this policy, pk11 will notify registered users via their registered email address and/or through a prominent notice displayed on the platform prior to the change taking effect.

The effective date of the current version of this Privacy Policy is displayed at the top of this page. We encourage you to review this page periodically to stay informed about how pk11 protects your data. Your continued use of the pk11 platform following the posting of any amendment constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data pk11 holds about you, please do not hesitate to get in touch with our support team through any of the following channels:

• Support Email: support@pk11.games — displayed as plain text; not a clickable link.
• Live Chat: Available 24/7 directly within the pk11 platform for immediate assistance.

For formal data subject access requests or privacy rights exercises, please title your communication "Privacy Rights Request" and include your registered username and account email address to enable our team to locate your records efficiently.

pk11 aims to acknowledge all privacy-related correspondence within 48 hours and to resolve substantive requests within 30 calendar days. Complex requests may require additional time, in which case we will inform you of the extended timeline and the reason for the delay.